Please email our customer services team at email@example.com
to obtain a return authorization number (RAN). You will need to provide full details of your customer order number, which is provided in the invoice that arrives with your order, together with details of the items you wish to return.Step 2
Once you have received your RAN, please include it on your shipping label and in a note within the box. You also need to indicate whether you would like a refund, replacement, or exchange. Please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.Step 3.
Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage). In most cases, the customer is responsible for the cost of the return shipping.DAMAGES
We will replace items if they are defective or damaged. If for any reason the product you have ordered is damaged or faulty at the time of delivery to you, we will replace the product or offer a full refund, upon return of the damaged merchandise. In the event of damage during shipping, please contact our customer service department within seven (7) days of receiving your purchase.We will require:
Your order number, which is provided in the invoice that arrives with your order, details pertaining to item(s) you wish to return, and a photo of the damaged item(s).
Please email the information and photo to firstname.lastname@example.org
Returns will be processed within seven 2-3 business days and we will notify you by email once your refund, replacement, or exchange has been processed. Refunds may take up to 7 business days depending on your bank.
During major holidays, please allow a maximum of seven (10) business days for your refund, replacement, or exchange to be processed.
All refunds will be issued to the purchaser’s original payment method, less the shipping charges.
At this time we are accepting Visa, Mastercard, American Express, Discover, Paypal, and Apple Pay. Payments are processed by Shopify Payments and are is certified Level 1 PCI DSS compliant. This is the most stringent level of certification available.