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Go to the shopShipping & Returns
Shipping & Returns
SHIPPING AND RETURNS
All orders are shipped from our fulfillment center in New Jersey. Orders will be shipped via one of the following providers including USPS, UPS, and FedEx Monday – Friday, except on major holidays. Orders placed on holidays and weekends will be processed within two (2) business days. A tracking number will be emailed to you, once generated after placing your order. beblanq will only ship to physical residential or business addresses. We do not ship to P.O. Boxes.
At this time, beblanq only ships within the United States.
Please inspect your order carefully upon receiving it. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. In the event of damage during shipping, please contact our customer service department within three (3) days of receiving your purchase.
RETURN POLICY
beblanq hopes that you are thrilled with your order. However, if you are not completely satisfied we are happy to offer a refund or replacement on all goods returned within seven (7) days of receiving your purchase. Goods must be in the original, unused, and unopened condition they were received. All returned items will be examined upon receipt. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or exchanged.
For merchandise being returned, a credit will be given for the amount of the order less the actual shipping cost. We will not charge additional shipping on exchanges. Items being returned that are lost in transportation will not be compensated for. We do not cover return shipping costs.
If you wish to return an item please follow the steps outlined below:
Step 1.
Please email our customer services team at info@beblanq.com to obtain a return authorization number (RAN). You will need to provide full details of your customer order number, which is provided in the invoice that arrives with your order, together with details of the items you wish to return.
Step 2.
Once you have received your RAN, please include it on your shipping label and in a note within the box. You also need to indicate whether you would like a refund, replacement, or exchange. Please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.
Step 3.
Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage). In most cases, the customer is responsible for the cost of the return shipping.
DAMAGES
We will replace items if they are defective or damaged. If for any reason the product you have ordered is damaged or faulty at the time of delivery to you, we will replace the product or offer a full refund, upon return of the damaged merchandise. In the event of damage during shipping, please contact our customer service department within seven (7) days of receiving your purchase.
We will require:
Your order number, which is provided in the invoice that arrives with your order, details pertaining to item(s) you wish to return, and a photo of the damaged item(s).
Please email the information and photo to info@beblanq.com
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REFUNDS
Returns will be processed within seven 2-3 business days and we will notify you by email once your refund, replacement, or exchange has been processed. Refunds may take up to 7 business days depending on your bank.
During major holidays, please allow a maximum of seven (10) business days for your refund, replacement, or exchange to be processed.
All refunds will be issued to the purchaser’s original payment method, less the shipping charges.
PAYMENT METHODS
At this time we are accepting Visa, Mastercard, American Express, Discover, Paypal, and Apple Pay. Payments are processed by Shopify Payments and are is certified Level 1 PCI DSS compliant. This is the most stringent level of certification available.
All orders are shipped from our fulfillment center in New Jersey. Orders will be shipped via one of the following providers including USPS, UPS, and FedEx Monday – Friday, except on major holidays. Orders placed on holidays and weekends will be processed within two (2) business days. A tracking number will be emailed to you, once generated after placing your order. beblanq will only ship to physical residential or business addresses. We do not ship to P.O. Boxes.
At this time, beblanq only ships within the United States.
Please inspect your order carefully upon receiving it. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. In the event of damage during shipping, please contact our customer service department within three (3) days of receiving your purchase.
RETURN POLICY
beblanq hopes that you are thrilled with your order. However, if you are not completely satisfied we are happy to offer a refund or replacement on all goods returned within seven (7) days of receiving your purchase. Goods must be in the original, unused, and unopened condition they were received. All returned items will be examined upon receipt. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or exchanged.
For merchandise being returned, a credit will be given for the amount of the order less the actual shipping cost. We will not charge additional shipping on exchanges. Items being returned that are lost in transportation will not be compensated for. We do not cover return shipping costs.
If you wish to return an item please follow the steps outlined below:
Step 1.
Please email our customer services team at info@beblanq.com to obtain a return authorization number (RAN). You will need to provide full details of your customer order number, which is provided in the invoice that arrives with your order, together with details of the items you wish to return.
Step 2.
Once you have received your RAN, please include it on your shipping label and in a note within the box. You also need to indicate whether you would like a refund, replacement, or exchange. Please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.
Step 3.
Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage). In most cases, the customer is responsible for the cost of the return shipping.
DAMAGES
We will replace items if they are defective or damaged. If for any reason the product you have ordered is damaged or faulty at the time of delivery to you, we will replace the product or offer a full refund, upon return of the damaged merchandise. In the event of damage during shipping, please contact our customer service department within seven (7) days of receiving your purchase.
We will require:
Your order number, which is provided in the invoice that arrives with your order, details pertaining to item(s) you wish to return, and a photo of the damaged item(s).
Please email the information and photo to info@beblanq.com
---
REFUNDS
Returns will be processed within seven 2-3 business days and we will notify you by email once your refund, replacement, or exchange has been processed. Refunds may take up to 7 business days depending on your bank.
During major holidays, please allow a maximum of seven (10) business days for your refund, replacement, or exchange to be processed.
All refunds will be issued to the purchaser’s original payment method, less the shipping charges.
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PAYMENT METHODS
At this time we are accepting Visa, Mastercard, American Express, Discover, Paypal, and Apple Pay. Payments are processed by Shopify Payments and are is certified Level 1 PCI DSS compliant. This is the most stringent level of certification available.
